Knowledge management

Covers the key areas of knowledge management, from identifying knowledge in an organization and knowledge-based incentive plans to promoting and facilitating knowledge sharing and innovation and knowledge-based strategies. Examples and lessons from some of the world?s most successful businesses, including Shell Oil, British Aerospace, Dow Chemical and the World Bank, and ideas from the smartest thinkers, including Peter Drucker, Michael Polanyi and Ikujiro Nonaka.