How airports measure customer service performance

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How airports measure customer service performance

by Lois S. Kramer

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First published: 2013 1 language ISBN: 9780309271004

Description

"TRB's Airport Cooperative Research Program (ACRP) Synthesis 48: How Airports Measure Customer Service Performance examines the strategic importance of customer service and how airports are measuring the quality of customer service."-- Publisher's description.

Subjects

Airports Customer services Evaluation Management Performance measurement Quality of service

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