A complaint is a gift
by Janelle Barlow , Janelle Barlow; Claus Møller
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First published: 1996
1 language
ISBN: 1881052818
Description
The first edition introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried, but are instead valuable pieces of feedback. This updated edition explores how this feedback can be used to improve an organization's products and services.
