One Night at the Call Center

by Chetan Bhagat

Call Center Handbook

by Keith Dawson

"When you want to make generalizations and spot trends, one of the most effective things to do is to try to make a model...

Call center management on fast forward

by Brad Cleveland, Julia Mayben

Call Center Staffing

by Penny Reynolds

The objective of this chapter is to provide an introduction to call center operations and the role workforce management ...

Call Centers For Dummies

by Réal Bergevin

Call Center Agent - Call Center Agents - 2022 Call Center Ag...

by Stefan Steven Book

Call Center Success

by CRISP LEARNING

Call centers for dummies

by Real Bergevin

Call Centers

by Jack A. Green

Wake up your call center

by Rosanne D'Ausilio

Call center continuity planning

by Jim Rowan

They Called Us Enemy

by George Takei, Justin Eisinger

The executive guide to call center metrics

by James C. Abbott

Online customer care : strategies for call center excellence

by Cusack, Michael

Call Center Savvy

by Keith Dawson

The past few years have been incredibly interesting ones for the call center industry.

Call Center Fundamentals : Workforce Management

by Donnie Baje

Bottom-Line Call Center Management

by Butler, David L.

Call Center Benchmarking

by Jon Anton, David Gustin

Today's line managers and corporate executives have an overwhelming amount of information available to them to aid in th...

The call center dictionary

by Madeline Bodin

Maximizing Call Center Performance

by Madeline Bodin

Sending overflow calls from a center in say, Chicago to another center in Salt Lake City sounds very sophisticated and c...