Found 126 results for "Service-level agreements"
by John Lee, Ron Ben-Natan
In Chapter 1 we will describe SLAs, discuss why they are important, and demonstrate why they are on the way to becoming ...
by Hiles
We take service departments for granted - or at least, we used to: Personnel; Accounts; Purchasing; Stores; Legal; Cater...
by Sheila Pantry, Peter Griffiths
by Andrew Hiles
Section One defines SLAs and puts them into the e-business context.