by Ron Zemke , Thomas K. Connellan
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The service edge
Managing knock your socks off service
Generations at work
Coaching knock your socks off service
Service America in the new economy
Service Recovery
Adventures of Huckleberry Finn
Le Comte de Monte Cristo
Капитанская дочка
Novels (A Tale of Two Cities / Great Exp...
Loyalty Management
Creating a Sustainable Brand